Overview
Franklin County Human Services Resources and LINK Access Services are available to anyone seeking information regarding available human services in Franklin County. Human Services Resources and LINK Access is a resource intended for public use. Individuals who are uncertain of how to access the information or services that they desire are encouraged to contact this office. If the desired information is not directly at hand, Human Services Resources and LINK Access will actively research and respond to the inquiry as quickly and efficiently as possible.
Services
Most individuals receive information and referral assistance via the telephone or the computer. Their needs may span the spectrum of human experiences from prenatal planning to financial assistance, housing, assistance for a funeral and all life moments, both major and minor, as well as in between. Individuals speak with a trained, empathetic Human Services Resources and LINK Access coordinator who assess their needs in a non-threatening, non-judgmental and confidential manner to help them make informed decisions about possible solutions. The Human Services Resources and LINK Access coordinator will assist those who are in urgent situations and, most significantly, advocate on behalf of those individuals who need additional support.
Human Services Resources Newsletter
Contact
The Human Services Administration division takes pride in providing superior customer service to anyone seeking assistance. The Human Services Resources and LINK Access Coordinator can direct you to available resources and services.
Call the local Franklin County Human Services Resource Assistant at 717-261-2561. Phones are answered Monday-Friday, 8 am – 4:30 pm. You may also leave a message to have your call returned.
Operation Hours
Services are available 24/7 here.
Walk-in hours for the local Franklin County Human Services Resource office, located at the Franklin County Human Services Building, are Monday-Friday, 8 am – 4:30 pm, except for county-observed holidays.
Community Access
FAQs
Who can I talk to if I or a loved one is having trouble in a long-term care facility?
Contact the local Franklin County Ombudsman at 717-261-0631, ext. 20631. Phones are answered Monday-Friday, 8 a.m. to 4:30 p.m. You may also leave a message for your call to be returned.
What services are available to those who are 60 and over?
The Franklin County Area Agency on Aging provides a planned program of supportive services for those aged 60 years and older. For more information, click here or call 717-263-2153.
What services help with prescription drugs?
Contact the local Franklin County Human Services Resource Assistant at 717-261-2561 or ircommunitynews@franklincountypa.gov to get started.
Who can offer assistance with rent, utility bills or legal services?
Contact the local Franklin County Human Services Resource Assistant at 717-261-2561 or ircommunitynews@franklincountypa.gov to get started.
Who do I contact regarding birth or death certificates?
Birth and death certificates 1906-present are kept in New Castle, Pennsylvania, at the Vital Records Department. Order forms are available in the Franklin County Clerk of Court’s Office. If you are looking for birth or death records prior to 1906, please visit Franklin County Archives & Records Management.
Where can I apply for food stamps, medical insurance or cash assistance?
Contact the Pennsylvania Department of Human Services (Assistance Office) at 717-264-6121 or 877-289-9177, or visit compass.state.pa.us.
Where can I find information on local thrift shops for furniture and clothing?
Contact the local Franklin County Human Services Resource Assistant at 717-261-2561 or ircommunitynews@franklincountypa.gov for a current list.
What income-based housing is available in Franklin County?
Contact the local Franklin County Human Services Resource Assistant at 717-261-2561 or ircommunitynews@franklincountypa.gov for a current list.
Where can I find information on housing resources?
Franklin County Community Connections and Housing Navigation Coordinator can connect you and your family with the appropriate housing resources to meet your specific needs. For more information, call 717-261-3893 or click here.
Free and confidential services are also available 24/7 by calling 211 or by visiting pa211.org.
Where can I find free community meals and food pantries in our area?
Contact the local Franklin County Human Services Resource Assistant at 717-261-2561 or ircommunitynews@franklincountypa.gov for a current list.
