Information and Referral

Stacy Yurko

Transportation Coordinator

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Program Description

Franklin County Human Services Information and Referral (I&R) is available to anyone seeking information regarding the available human services in Franklin County. I&R is a resource intended for public use. Individuals who are uncertain of how to access the information or services that they desire are encouraged to contact us. If the desired information is not directly at hand, I&R will actively research and respond to the inquiry as quickly and efficiently as possible.


Most individuals receive information and referral assistance via the telephone. Their needs may span the spectrum of human experiences from prenatal planning to financial assistance, housing, assistance for a funeral and all life moments, both major and minor, as well as in-between. Individuals speak with trained, empathetic I & R Specialist, who assess their needs in a non-threatening, non-judgmental and confidential manner and help them understand their situations and make informed decisions about possible solutions. I & R assist those who are in urgent situations, and most significantly, advocate on behalf of those individuals who need additional support.  


There are several easy ways to contact an Information & Referral Specialist to learn of the services that are available. No matter the contact method, you will receive the same service each time.  


Simply dial 2-1- 1 or call (717) 261-2561 Assistance via phone is available 24 hours a day, 7 days a week.



Franklin County Human Services Information & Referral
425 Franklin Farm Lane
Chambersburg, PA 17202
Monday - Friday 8:30 - 4:30  

Resources for Consumers

Frequently Asked Questions

PA Link to Aging and Disability Resource Guide

Community Action Network (CAN) Volunteering Opportunities in Franklin County
Community Services (Spanish)
Housing Assistance Program (HAP) Brochure
Information and Referral Brochure
Shippensburg Community Resource Guide
Where to Turn For Help
Where to Turn For Help - Spanish
Income-Based Housing Options
Reentry Service Guide

Resources for Human Service Professionals




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425 Franklin Farm Lane
Chambersburg, PA 17201
(717) 261-2561
Fax (717) 267-0812

Hours: Services are available 24/7
Service Access Coordinator - M - F, 8:30 - 4:30