County Provided Services

If you need more information about any of the services listed below, please call our office at 717-264-5387.

Emergency Delegate

The emergency delegate is available 24/7. The delegate will complete an interview with the person who completes the application determining the need for emergency treatment.  If the delegate determines there are grounds, the petition is completed along with a warrant that is delivered to the police.

The police then pick up and transport the individual to the emergency room where the doctor makes the final determination as to the need for admission (emergency treatment).

If emergency treatment is needed, the delegate then reads the individual his/her rights and begins to make referrals to various inpatient hospital settings until one is located. This may include gaining prior authorization with insurance companies.

Franklin/Fulton County Crisis Intervention Team (CIT)cit

The Franklin/Fulton County Crisis Intervention Team (CIT) is based on the nationally recognized Memphis Police Department CIT program and is an innovative program of police-based crisis intervention involving law enforcement, mental health, and advocacy partnerships (MHA). CIT is a pre-jail diversion program that directs individuals with mental illness away from the criminal justice system and into treatment where they can be better served.

The team is made up of specially selected uniformed patrol officers, first responders, corrections officers and other law enforcement. CIT Officers work their usual scheduled hours and are NOT required to be on-call or respond on their off-duty time. The goal is to have enough CIT officers on duty throughout the county to respond to other departments or areas requesting assistance for mental health crisis situations. 

Officers receive 40-hours of specialized training to intervene more effectively in crisis situations involving people with serious mental illness and drug and alcohol issues. Officers learn to recognize the signs of psychiatric distress and how to de-escalate a crisis—avoiding officer and individual injuries/deaths, and tragedy for the community.

Training is provided by our own professional mental health and law-enforcement community volunteering their time to provide 40-hours of training offered at no charge to Franklin County police departments and first responders. 

The core elements of the Memphis Model of CIT police training includes:
• 40 hours of  classroom training of law enforcement officers who volunteer for  this program
• Medications & their side effects
• Active listening skills
• Mental Health signs & symptoms
• Tour of local mental health facilities
• Use of verbal de-escalation techniques
• Improved police tactics using safe restraint techniques that result in reduced use of  force

If you need more information about any of the services listed below, please call our office at (717) 264-5387.

Program Functions

Program functions consist of duties such as contract preparation, program/contract monitoring, program development and education and resource sharing. 

Staff coordinates programmatic and fiscal management of the local intellectual & developmental disabilities service delivery system. Related activities include planning, development/expansion of services, contracting with provider agencies, monitoring of the services provided including evaluating program effectiveness and efficiency. 

Tasks include, but are not limited to:

Contract Preparation

Franklin/Fulton MH/IDD/EI operates on a July 1st to June 30th fiscal year. Contracts are prepared on an annual basis with the combined involvement of Program Specialists, fiscal staff and agency personnel. Similarly mid-year amendments are prepared with the mutual collaboration of the aforementioned individuals.

Program/Contract Monitoring

This annual process involves one of more of the Program Specialists. During the on site visit staff receives a tour of the facility, speaks with program staff and reviews a variety of documents including: the agency’s policies and procedures, staff training log, fire drill log, etc. Additionally program participant charts are reviewed (as appropriate) to assure that all documentation is completed and updated. Along with the review of charts, contract requirements are reviewed to assure providers are meeting the expectations of their contract and completing reports required by the County and/or state. Brief conversations with program participants are sometimes included to get a broader perspective of the program. A summary report of findings is prepared and provided to the agency afterwards.

Program Development

As service gaps are identified through a variety of means and as funding becomes available, staff and various stakeholders determine if new programs can be developed or existing programs expanded to ensure that individuals are receiving the services they need to support their ongoing recovery. 

Education and Resource Sharing

Staff welcomes phone calls inquiring about available local intellectual disabilities services. Staff is also available to provide training on a wide variety of topics to agency staff, staff from other county departments, civic organizations, etc. upon request. Staff participates in numerous community health fairs and similar functions to show representation and provide information and resources to those who attend.

Child and Adolescent Service System Program (CASSP)

It’s best to contact the CASSP Coordinator to ensure that the referral is appropriate and that CASSP is not currently involved.

Releases are required from parents and individuals over age 14 in order to get the process moving and to share information.

Involvement in CASSP is voluntary.

CASSP will sometimes be asked to get involved by the managed care company when a child is recommended for a higher level of care, there are multiple agencies involved or there is a need for help with a transition back to the community (discharge planning).

High Profile Cases are often referred to CASSP for coordination and collaboration.

CASSP Meetings can be:
• One-time only meetings
• Problem-solving meetings or for times when your team is “stuck” or has differences of opinions regarding services and/or treatment needs
• For a child who is at risk of out-of-home placement *
• On-going, regularly scheduled review meetings for high profile cases
• Discharge planning meetings for transitioning back to the community, etc.
• Transition-planning meetings for youth who are aging out of the children’s service system and into the adult system

Some benefits of CASSP:
• Sharing & communication of information among the interagency team
• Problem solving, brain storming
• Offers support for the family and agencies involved
• Finding other services/programs that could be beneficial
• Helps to look at the big picture & the future
• Discussing and working through systems issues

For more information on CASSP, please contact the CASSP Coordinator at (717) 709-2307


Projects for Assistance in Transition from Homelessness (PATH)

PATH can assist with:
• Payment of security deposit and/or first month’s rent for a new residence
• Payment of one month of back rent to prevent eviction. PATH cannot assist with payment if more than one month of back rent is owed. 

• Documentation of a serious mental illness
• Documentation of sufficient income to maintain rent on residence
• Literally homeless or at imminent risk of homelessness

Three HUD Permanent Supportive Housing Programs

• Documentation of a serious mental illness
• Documentation of income
• Chronically homeless

For more information on housing services, please contact the Housing Program Specialists at (717) 264-5387

Resources and additional information:

PA Housing Search:
Franklin County Housing Authority:

Coordinating Services for Adults Team (CSAT)

CSAT is:
• A unique team assembled to assist in creating an individually focused treatment plan in time of need.
• A forum to ensure that everyone providing services and support are working together towards a common recovery goal.

The CSAT Purpose:
• Coordination
• Education
• Communication

To access CSAT:
• Contact the CSAT Coordinators at Franklin/Fulton MH/ID at 717-264-5387 or 1-800-841-3593.
• Or Complete a referral form: CSAT Referral Form

When to refer:

When an individual experiences serious mental illness along with at least one secondary factor:
• Transition from child to adult system
• Be a member of a special population
        o Aging
        o Forensic
        o D&A/co-occurring
• Housing issues
• Discharges from inpatient Admissions
• Two or more unproductive service linkages
• Psychiatric readmissions within 30 days