Case Management Services

A Mental Health Case Manager coordinates a variety of community services, monitors the services, and serves as an advocate for the individual receiving services and their family and friends.  It is the Case Manager's role to locate resources and assist the individual in getting access to their needed services.

A case manager provides assistance in identifying an individual’s needs, goals, strengths, abilities, and preferences in their treatment and recovery. The case manager also monitors the effectiveness of services to ensure they are of benefit.  All residents having a diagnosis of a serious mental health illness qualify for these services regardless of their ability to pay.  After the need for services is established, financial liability is determined (if appropriate). Case Managers then assist individuals in applying for any benefits available to help pay for the cost of services.

Mental health case management levels of care include Utilization Management (UM), Administrative Case Management (ACM), and Blended Case Management (BCM) which is a combination of the former Resource Coordination (RC) and Intensive Case Management (ICM). 

  • UM – Utilization Management is basic case management services for individuals who are stable in their mental illness and only need assistance with completing various documentation. 
  • ACM - Administrative Case Managers work with individuals who are stable in their mental illness. Therefore, the caseloads are rather large and staff has minimal contact with their individuals.
  • BCM – Blended Case Management is for individuals involved in several community based services, whose mental illness is not as stable and who would benefit from a higher level of consistent support. These case managers are trained to be able to work with individuals for a longer period of time and provide the appropriate amount of assistance based on the needs of the individual at any given time. This contributes to greater continuity of care since the case manager can adjust the level of support without needing to transfer to a different case manager.

Agencies that provide case management services: 

Service Access and Management, Inc. (SAM)
TrueNorth Wellness Services

(TrueNorth Wellness Services provides administrative case management services for individuals who reside in Fulton County and refer individuals to SAM should a higher level of case management be warranted).